Return and Refund Policy

Last Updated: January 28, 2026

This Return & Refund Policy (“Policy”) governs refund eligibility and cancellation conditions for digital services offered through www.varietyarticles.com (the “Website”).

This Policy must be read together with the Terms and Conditions (“T&C”). In the event of conflict, the T&C shall prevail.

Identification of the Legal Entity

The Website and the services described herein are owned and operated by:

A company duly incorporated and existing under the laws of the Dominican Republic (República Dominicana), (hereinafter referred to as the “Company,” “Variety Articles,” “We,” or “Us”).

“Variety Articles” is the commercial name and/or brand under which the Company provides its digital services.

The Company is the sole legal entity responsible for the provision of services, billing, refunds, and dispute handling under this Policy, unless expressly stated otherwise in a written agreement.

For official communications regarding refunds or disputes:

Email: [email protected]
Country of Incorporation: Dominican Republic (República Dominicana)

By completing a payment, you acknowledge that you have read, understood, and agreed to this Policy.

Scope of This Policy

This Policy applies exclusively to digital services, consulting services, service packages, subscriptions, and promotional offerings provided by Variety Articles.

Variety Articles does not sell physical goods. Therefore, provisions related to shipping, physical delivery, or tangible returns do not apply.

Definition of Service Commencement

For purposes of refund eligibility, “Service Commencement” shall mean the earliest occurrence of any of the following:

The scheduled start date of the service
The initiation of work by Variety Articles
Allocation of resources or personnel to the client’s project
Delivery of onboarding materials or access credentials
Strategic planning, research, consultation, drafting, or preparatory work
Provision of any digital deliverable or partial deliverable

Service Commencement may occur even if the final deliverable has not yet been completed.

Refund Eligibility

Refund eligibility is determined based on:

Whether Service Commencement has occurred
The percentage of service already rendered
Administrative and non-refundable fees disclosed at checkout
Contractual obligations under the T&C

4.1 Refund Requests Before Service Commencement

If a refund request is submitted before Service Commencement:

The client may be eligible for a full or partial refund, subject to:

Non-refundable administrative or processing fees
Payment gateway or transaction fees
Any non-refundable deposit disclosed at the time of purchase.

4.2 Refund Requests After Service Commencement

If Service Commencement has occurred, refunds will be assessed proportionally based on:

Work performed
Time invested
Resources allocated
Strategic or preparatory work completed
Milestones achieved
Deliverables already provided

The following are strictly non-refundable:

Completed milestones
Delivered digital assets
Consultation time already provided
Allocated research or strategy development
Consumed subscription periods
Non-refundable deposits or administrative fees

Once ten percent (10%) or more of the total contracted service has been rendered, no refund shall be granted unless required by applicable law.

Voluntary Withdrawal by the Client

5.1 Timely Withdrawal

Clients must notify Variety Articles in writing at least three (3) business days prior to the scheduled service start date.

In such cases:

Refunds may be granted, less any non-recoverable administrative, gateway, or processing fees.
Any expressly non-refundable deposit remains non-refundable.

5.2 Late Withdrawal

If notice is not provided within the required timeframe, the service shall be deemed commenced for refund calculation purposes.

Refunds will be evaluated in accordance with Section 3.2 and may be denied.

Justified Late Withdrawal

6.1 Limited Extenuating Circumstances

If less than ten percent (10%) of the service has been rendered and the client provides valid written justification limited to:

Serious documented illness; or
Domestic calamity beyond reasonable control,

Then:

Ten percent (10%) of the total service value will be retained for work performed
An additional fifteen percent (15%) will be retained for administrative and opportunity costs
The remaining balance may be refunded

Supporting documentation may be required.

6.2 Withdrawal After 10% Completion

Once ten percent (10%) or more of the service has been rendered, no refunds shall be granted, regardless of justification, except where mandated by applicable law.

Cancellation by Variety Articles

If a service is cancelled solely by Variety Articles and not due to client breach

A 100% refund of the unrendered portion of the service will be issued; or
The client may elect to receive a credit valid for six (6) months

Refund Request Procedure

All refund requests must be submitted in writing to: [email protected]

The request must include:

Full legal name
Proof of payment
Detailed reason for the request

The official reference date shall be the date and time the email is received.

Failure to provide complete information may delay review.

Refund Processing Timeframes

Approved refunds will be processed internally within seven (7) business days.
After processing, the time for funds to appear depends exclusively on the payment processor, issuing bank, or card network.

Financial institutions may require additional time ranging from several business days up to sixty (60) calendar days.

Such delays are outside the control of Variety Articles and do not constitute failure to refund.

Non-Refundable Fees

The following are non-refundable unless required by law:

Administrative fees
Processing or gateway fees
Expressly disclosed non-refundable deposits
Currency conversion costs
Chargeback handling fees incurred due to unjustified disputes

Disputes and Chargebacks Policy

Variety Articles maintains a structured dispute resolution process. Clients agree to comply with this section before initiating any chargeback or payment dispute.

11.1 Mandatory Pre-Dispute Contact

Before filing a chargeback or payment dispute with a bank or payment provider, the client must:

Contact Variety Articles at [email protected]
Provide written details of the concern
Allow up to seven (7) business days for investigation and response

Failure to comply with this step constitutes breach of this Policy and the T&C.

11.2 Internal Review Process

Upon receipt of a dispute:

Variety Articles will review service records, communications, and contractual terms
A written response will be issued
If applicable, a resolution proposal may be offered

11.3 Disputes After Service Delivery or Consumption

If the service has already been:

Delivered in full or in part
Accessed by the client
Downloaded
Consumed
Or substantially performed

The transaction shall be considered valid and fulfilled.

In such cases, chargebacks may be formally contested with the payment processor using documented evidence.

11.4 Evidence Submission

In the event of a chargeback or formal dispute, Variety Articles reserves the right to submit evidence including but not limited to:

Proof of service commencement
Proof of service delivery
Access logs or usage records
Project files or deliverables
Email and written communications
Acceptance of Terms and Policies at checkout
IP logs and digital confirmation records

11.5 Abusive or Fraudulent Chargebacks

Chargebacks deemed abusive, fraudulent, or initiated after service consumption may result in:

Immediate suspension of services
Permanent account termination
Recovery of chargeback handling fees
Referral to collections or legal recovery processes where permitted by law

Policy Updates

Variety Articles reserves the right to modify this Policy at any time. Updates take effect upon publication on the Website.

Continued use of services constitutes acceptance of the revised Policy.

Contact

Questions regarding this Policy should be directed to: [email protected]